Description

Identifying customer needs and consulting are the essential success factors of a company.

Requirements

None

Objectives

• Developing competitive advantages through “lived” customer orientation
• Analyze and design your own customer orientation

Contents

• Customer view (expectations, wishes and interests)
• What does “customer orientation” mean?
• Success factors for “lived” customer relationships
• Meaning of our inner attitude
• How can I address conflicts ?
• Building lasting, successful customer relationships
• Practical exercises

Lesson Time in hours

16 (2 Days)

Course Cost

CHF 400.-